All bookings are pre-paid and non-refundable unless the Flexibility Payment Option has been selected. Selecting the Flexibility Payment Option will enable you to cancel the reservation and receive a 75% refund of the total booking price excluding any booking fees and the Flexibility Payment Option.. The Flexibility Payment Option is not available upon redemption of gift vouchers. To cancel your reservation you will need to call 01905 792 818 - 48 hours prior to arrival. Cancellation of this booking after this period will incur no refund. The cost of the flexibility payment is £20 per booking and the flexibility payment is non-refundable. If you wish to alter your booking we will endeavour to accommodate your requirements, subject to availability and payment of an amendment fee. Amendments may not be allowed on some bookings. Please note: The Flexibility Payment Option is not valid against the purchase of gift vouchers, gift experiences, any deals purchased under the 'Buy as a Gift' scheme, rail and theatre tickets or any item from our Great Little Gifts range, which remain fully prepaid and non-refundable. Where an added inclusion has been supplied by Great Little Breaks; such as River Cruise tickets, National Trust vouchers, Gourmet Society Memberships and shopping vouchers, these must be returned to Great Little Breaks before a refund can be actioned. Where the inclusion has already been used or cannot be returned, no refund will be given. Great Little Breaks accept no liability where the Flexibility Payment Option is taken but the chosen break stipulates that it is exempt from the terms of the Flexibility Payment Option.