"Broadening the impact of DELIGHT values we hold dear"
I am all too aware that no organisation operates in isolation. Indeed, our business prides itself on the relationships it builds, and interaction it has, with employees, customers, suppliers and stakeholders. Each year we produce a plan to manage these relationships to produce an overall positive impact on society, whilst adding value to the business and those involved with it.
When the business began in 1999 it was based on a promise to delight our customers - not an idle boast since 98% of customers say they would recommend and use the company’s services again.
I have always believed that the staff are key to our success and am confident that they will embrace the initiatives outlined in this plan with the same enthusiasm and dedication that they have delivered to the growth of the company.
Alongside this year’s activity we will be working with our stakeholders to develop our plans for the next five years and I look forward to hearing all the views.
Hotelshop UK Ltd