Customer Survey April 2020
Taking your next short break...
We wanted to share with you the results of the survey that we asked our customers to complete in April 2020 during the Coronavirus (Covid-19) lockdown.
We also received lovely feedback (not just from the survey) and have published some of the comments (with permission) below.
Take a look at the questions we asked:
When will you travel again?
We were interested to find out whether our customers would be keen to take a short break in the UK and if so, when they thought they might feel comfortable travelling again?
Question: When will you consider taking a short break after the Covid-19 lockdown has been lifted?
Answers:
Immediately - 17%
1-3 months - 44%
3-6 months - 21%
6-12 months - 10%
Next year - 8%
Where would you like to go?
We only offer shorts break in England, Scotland and Wales currently but we wanted to know where you would like to holiday?
We added Northern Ireland as an option as we are looking at offering breaks in the future.
Other answers included: Jersey, Southern Ireland, Spain & Europe.
And our particular favourite... Anywhere
What type of holiday?
It was a close call between coast or country with Coastal Breaks just pipping Country Retreats to the post.
City breaks and attraction breaks (including stately homes and RHS gardens), although not as popular still took a large share of the votes.
Other choices included: All Inclusive, Spa breaks & Walking.
What's important for you?
As you can see Location seems to be most important to you with Value for money being the next most popular answer.
Although Cleanliness is third in the survey, rest assured we are checking that our hotels and partners are keeping this upmost in their minds to ensure the safety of customers whilst they are enjoying their short break.
Price will also be an important factor. We will always try to ensure that we get the best deal at the best price for you.
What will influence your choice of travel company?
You can be safe in the knowledge that there are no hidden fees with Great Little Breaks and we are a member of ABTA so your money will be protected.
Our UK call centre is on hand to help you via the telephone or our live chat facility on our website.
Other answers included: reliable, reputable company, handling of the Covid-19 situation
Any reason why you wouldn't want to travel?
As we all can appreciate the situation we find ourselves in is unprecedented and obviously worrying. As this is the case it is no surprise that the main concern is the virus itself.
Question: Is there any reason why you wouldn't want to travel?
Answers:
Concerns about Covid-19 - 57%
N/A - 26%
Personal finances - 13%
Other - 4%
What our customers have been saying about Great Little Breaks and the team throughout this crisis
"Will use GLB as we have had terrific holidays and service has been brilliant from your team. There was no quibble from the team with refunds for the two breaks we had planned with GLB so that deserves our loyalty. We always go all inclusive and GLB fits that bill . Well done to you" - Ken WB, 14/05/2020
"Unfortunately, I managed to get the virus which has been with me now for over 7 weeks but am recovering slowly. I can't wait to start booking up with yourselves again. I would also like to thank you for the way in which you refunded us for a previous break booked, no fuss just money back in the bank. Look forward to an active campaign with yourselves in the future." - P Mole, 11/05/2020
I am writing to thank you for reimbursing me for two breaks that had to be cancelled, The repayments arrived in my credit card account with no fanfares, no fuss. Once again, many thanks and I look forward to booking many short breaks - M Ankers, 27/04/2020
"Although I know you'll be very busy at this time and receiving a large number of emails I would like to thank you for how professionally and promptly you dealt with the recent cancellation of the RHS Malvern break which Id booked. At all times I was updated on the situation and my refund was received within a few days. Right from the start when I booked the break I was impressed that you called back when you said you would and went out of your way to ensure my requirements were met.
Thank you so much for being such a good company.I hope your staff are safe and, when we're through this, we can allpick up the pieces and there will be more breaks to enjoy." - J Davidson, 09/04/2020
"Please keep in touch Im sure when we get through the other side of this, we will all need a Great little break.
Meanwhile, stay safe and well." - J Kenefick, 25/03/2020
"Thank you all, you are doing a great job under so much pressure." - T Bewes, 21/03/2020
On behalf of the team, we thank you and look forward to you enjoying your next Great Little Break with us.
Why Choose Great Little Breaks?
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