You can always feel confident when you book with Great Little Breaks whether it's online or through our call centre. If you find the same deal cheaper elsewhere, once you've made your booking with Great Little Breaks, we will refund you the difference.
We negotiate highly competitive prices for all of our deals, with a dedicated team regularly checking them against other offers in the marketplace. If we find a better price being offered for the same deal, sold with the same inclusions, we'll pro-actively work with the hotel to revise pricing.
We don't expect you to find a lower price for the same deal, sold with the same inclusions - but if you do, let us know within 24 hours of making your booking and we'll match the price and refund the difference. The refund will be completed within 7-10 working days after you've made your price promise claim.
All claims must be made with 24 hours of confirming your booking and is available on new hotel bookings only. You must ensure that you send proof of price/s, i.e. send a screen shot of the deal page where the price is shown ensuring that the price quoted is the same hotel, room and board type and inclusions with the same date and duration including the same payment terms, i.e. pre-paid or flexible payment options. You must be purchasing the deal over the internet in GBP.
- 1.The person who made the booking (lead name) must make the claim.
- As above, we must be able to confirm that all details of the competitor booking are the same as your Great Little Breaks booking.
- The price must be able to be booked online, available immediately and not on a request basis.
- The price promise cannot be part of a discounted price, i.e. via a voucher or loyalty scheme.
- The price must be available in GBP.
- Our Price Promise applies to individual bookings and does not apply to group bookings.
- It must be an exact match to claim.
How to claim:
Please email us at firstname.lastname@example.org within 24 hours of making your booking, putting the words 'Price Promise' in the subject line. You will need to attach evidence of the lower price, i.e. a screen shot.
We cannot accept claims after the 24 hour period has elapsed.
We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the points mentioned above.