Latest advice for our customers

updated: 01/06/2020

Given the unprecedented situation we are all facing as a result of Coronavirus (COVID-19), we want you to know that we understand the impact that this is having on everybody and fully appreciate the uncertainty that this is bringing to us all. We are here to help.

We are working closely with our hotel partners and attraction suppliers to ensure that when they are ready to re-open they follow the safety measures and guidelines that the government put in place. Should you wish to travel you are able to book for travel from July onwards.

Our Customer Service Team

Here at Great Little Breaks the safety of our customers and employees remains paramount. Our in house teams are set up remotely, working from home as we continue to contact our customers with re-bookings and cancellations but also assist any customers who would like to book a short break to travel in the coming months.

Your Booking

We are in the process of contacting all customers who are due to travel up to the end of June 2020. We are offering amendments free of charge on breaks where we are able to (subject to availability and supplier price increases), vouchers or full refunds on breaks which have been cancelled by our partners. As suppliers differ in their policy, we are handling this on a case by case basis within our customer services team, so please bear with us as we work to ensure the best possible outcome for you.

Any customers who have booked an RHS Show Break that takes place before the end of June, you will also be contacted directly to arrange a refund.

We are following Government advice closely and we will update you regularly. You can also get information from ABTA which is updated daily: https://www.abta.com/news/coronavirus-outbreak .

Please note: we cannot guarantee full services or access to all hotel facilities and amenities (e.g restaurant, spa or leisure facilities), as these are subject to change. The hotel will operate in line with Government guidelines and therefore will only open facilities as and when they can safely do so. If your break includes breakfast or dinner - these may include breakfast-to-go options or meals served within your rooms. Menu options may be limited. If you have any queries on the facilities or services available at the hotel prior to arrival please get in touch with Great Little Breaks.

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