Latest advice for our customers
Given the unprecedented situation we are all facing as a result of Coronavirus (COVID-19), we want you to know that we understand the impact that this is having on everybody and fully appreciate the uncertainty that this is bringing to us all. We are here to help.
Over the course of the last few week weeks, we have again seen continued unprecedented measures put in place by the Government to stop the spread of the COVID-19 virus. This has led to hotels limiting their facilities and many now choosing to close their doors to protect the safety of customers and their staff.
Our Customer Service Team
Here at Great Little Breaks the safety of our customers and employees remains paramount. Our in house teams are now set up remotely, working from home as we continue to contact our customers with re-bookings and cancellations.
We are still in the process of contacting all customers who are due to travel before the end of April. We are offering amendments free of charge on breaks where we are able to (subject to availability and supplier price increases) and full refunds on breaks which have been cancelled by our partners. As suppliers differ in their policy, we are handling this on a case by case basis within our customer services team, so please bear with us as we work to ensure the best possible outcome for you.
Any customers who have booked an RHS Show Break that takes place before the end of June, you will also be contacted directly to arrange a refund.
In addition to this and respecting the Government's advice and restrictions, we have made the decision to update our bookable travel dates on all deals to the 1st July of this year and onwards. We will continue to review this on a regular basis in line with latest advice.
We are following Government advice closely and we will update you regularly. You can also get information from ABTA which is updated daily: https://www.abta.com/news/coronavirus-outbreak .